Call comcast again they say no outages in the area, schedule a tech visit for two days out. Your internal cabling may have been disconnected from the outside and you may have to reconnect the Comcast cable. SAME THING HAPPENS over and over and over with the new one. Return the box to my local Xfinity store and get issued a new one. Call comcast they say it could be a bad box. Tried power on and off and uplugging several times. X1 box goes back to clock, nothing further happens Review the common solutions to make sure these issues aren’t affecting your service and then press Continue. Under TV & Streaming, click Troubleshoot. TV goes blank again with bouncing "no signal" Click the Account icon and then click Support. TV displays "Welcome to X1, powering up this may take a few mins" Unplug X1 box and wait 30 seconds to plug it back in, following boot sequence occures: X1 box shows time and blue power button, no other lights. Unfortunately the main X1 DVR box in the living room never came back on. A few minutes later the internet and phone were back up and the cable on the bedroom and basement TVs came back on just fine (small comcast boxes). If you do not get this screen you may have to turn on and off your wifi or even power down your device to clear any history of prior attempts or access.Had some pretty strong thunderstorms roll through earlier today, during which we briefly lost all TV/Internet. On your mobile device or laptop you will be asked to accept terms and conditions the first time you look to use WiFi, if you connect as a 'Guest' you will have 24 hour access, if you have already created an Xfinity account for your home service logging in using that account will extend for as long as you maintain an xfinity account. Reset the TV and the cable box by switching it off for about 60 seconds before turning it on again. To access community wifi you ill need to choose the wi-fi hotspot labeled 'Community XFINITY' (not xfinitywifi), If the TV Box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. To do this check the splitter or other connection in your laundry room, in the junction box if the white wire coming from the 'floor' is not connected then reconnect this cable coming from the floor to the black internal cabling feeding the unit. Your 'internal cabling' may have been disconnected from the outside and you may have to reconnect the Comcast cable coming from outside to make your cable outlets 'live' throughout the unit. If you have no signal you should confirm your internal co-axial wiring is connected to Comcast Service Try different HDMI cable Different HDMI Port Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue. For community wi-fi at the pool area and clubhouse please scroll down if you are having issues connecting.įor ordering new service in a unit, please call 1-800-Xfinity (934-6489) to order service the bulk service includes the 'blast' internet with speeds up to 200mps, you are also entitled to 1 'flex' box (similar to Roku, Fire Stick etc.) if you wish to get one of those also.Ĭable TV service IS NOT included and you can order that separately or if you are looking to change to a streaming service below are some links to help you decide which may be best for you
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